Community Relations Coordinator

 
Community Catalysts is a 501(c)3 nonprofit organizations located in Howell, Michigan.  We work to advance the development of housing that lower-income people can afford.  Types of housing include transitional housing for people who are homeless, attainable rental housing, and attainable for-sale housing. 
 
Job Title – Community Relations Coordinator
Reports To: CEO
Position Summary:
The Community Relations Coordinator is a key member of the Community Catalysts team, providing administrative, operational, and fundraising support across the organization. Reporting to the CEO, this position plays an integral role in supporting donor engagement, fundraising initiatives, homeowner program administration, organizational reporting and dashboards, board support, and day-to-day office operations.
The Community Relations Coordinator works closely with the CEO, Community Housing Director, Board of Directors, volunteers, donors, homeowners, and community partners to ensure organizational operations are efficient, responsive, and mission-focused. This position requires exceptional organization, attention to detail, customer service, and the ability to manage multiple priorities while maintaining confidentiality and professionalism.
Essential Duties & Responsibilities:
Development & Donor Relations

• Maintain accurate donor and prospect records in the donor management system (CRM).
• Process charitable contributions and ensure gifts are entered accurately and timely.
• Generate monthly donor reports and fundraising dashboards.
• Prepare donor acknowledgment letters, tax receipts, and thank-you correspondence.
• Coordinate donor recognition activities and stewardship communications.
• Assist with annual fundraising events.
• Assist with donor newsletters, fundraising appeals, email campaigns, and direct mail.
• Respond to routine donor inquiries and direct inquiries to the CEO as appropriate.
• Schedule CEO/donor calls and meetings.
• Coordinate and support volunteer work days.

• Maintain grant calendars and reporting deadlines.
• Gather supporting documentation for grant applications and reports.
• Organize grant files and compliance documentation.
• Research prospective grant and foundation opportunities.

• Serve as a point of contact for homeowners participating in Community Catalysts’ housing programs.
• Process homeowner applications and ensure all required documentation is complete.
• Verify applicant qualifications and eligibility according to program guidelines.
• Maintain confidential applicant files and supporting documentation.
• Track application status and communicate with applicants throughout the review process.
• Coordinate with internal staff and external partners to facilitate application approvals and program participation.

• Provide administrative support to the CEO.
• Manage calendars, meetings, and appointments as assigned.
• Prepare agendas, reports, presentations, and meeting materials.

• Answer routine inquiries, greet visitors, and provide exceptional customer service.
• Assist with organizational projects and initiatives.
• Provide monthly reports and data to appropriate team members.
• Support volunteer activities and community outreach efforts.
• Collaborate with staff across all Community Catalysts programs to provide administrative and operational support.
• Maintain confidentiality while handling donor, financial, homeowner, employee, and organizational information.
• Perform other duties as assigned to support the mission and operations of Community Catalysts.

• Associate's degree or equivalent experience required; Bachelor's degree preferred.
• Two or more years of experience in office administration, nonprofit operations, customer service, fundraising support, finance support, or a related field.
• Exceptional organizational, time management, and project coordination skills.  Must be a self-starter.
• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to manage multiple priorities with exceptional attention to detail.
• Ability to maintain confidentiality and exercise sound independent judgment.

• Experience working in a nonprofit organization.
• Experience with donor management (CRM) software.
• Experience supporting fundraising campaigns or special events.
• Experience processing financial transactions or bank deposits.
• Experience reviewing applications and/or managing confidential client files.
• Experience with board administration or committee support.
• Familiarity with grants, donor stewardship, and nonprofit communications.
• Experience with social media, email marketing, or website updates.